We aim to provide all our customers with a positive online shopping experience. If you encounter any issues with a product or its size, we offer exchanges within 3 days of delivery.
Contact our customer care team at Sumaiyasstudio@gmail.com with your product-related concerns, providing the purchased item, invoice, and intact tags in its original packaging and unused condition.

Please note that the exchange/return policy applies to items sold at the regular price and excludes items purchased during promotions or at a discount. Damages resulting from negligence, improper usage, or mishandling are not covered. Exchanges are subject to item availability, and change of mind returns are not accepted.

Local Orders

Orders typically arrive within 4-5 working days, though delays may occur due to unforeseen circumstances.

Lost Packages In Transit

If a package is lost in transit, it may take up to 4-5 days to investigate and offer a replacement.

Damaged or Stolen Products In Transit

Contact our Customer Care within 3 days of receipt if a product is damaged or stolen during transit. Provide a digital picture of the package to support your claim.

Price & Taxes

All prices on our website include sales tax as per Pakistan’s tax laws.

Refund and Exchange Policy

Exchanges for size mismatches or defective items
are free of charge. Change of mind isn’t acceptable at the moment exchange availability is subject to stock and inspection by our QA team.

International Orders

Orders are processed within 1-2 working days and shipped within 4-6 days. Shipping may take longer during sale periods. Only bank transfer or credit/debit card payments are accepted for international orders.

International Shipping Rates

Shipping charges are based on destination, order size, and weight.

Custom Duties & Import Taxes

Customers are responsible for any customs duties, taxes, or import charges on international orders.

Payment via Credit or Debit Card

Orders paid by credit/debit card undergo fraud checks before processing. Orders failing the check may be canceled.

Order Cancellations

Customers can cancel orders before processing.
SS reserves the right to cancel orders due to various reasons.
Out of stock items
Stock condition & pricing
Prepaid not received

Refund and Exchange Policy for International Customers

Refunds are not available for international orders. Exchanges are possible within 20 days, with the customer care
covering shipping costs. Fragrance exchanges are only accepted for damaged items. Change of mind returns are not permitted.