Frequently Asked Questions

General FAQs

Do I need to create an account and register?

While it's not mandatory, creating an account and registering with us offers several benefits. It helps us keep you informed about your orders and allows you to track your order history, reprint returns notes and invoices, and save addresses for quicker ordering.

Why should I sign up for your Newsletter?

Subscribing to our Newsletter keeps you updated on discounts, new products, and deals.

How secure is my online shopping? Will my personal information be protected?

All transactions on Sumaiyas Studio are SSL encrypted to ensure the security of your personal information. We take privacy seriously and do not share, rent, or sell your information without consent.

Do you offer Gift cards?

Currently, we do not offer Gift cards, but we plan to provide them in the future.

Payment and Orders FAQs

What methods of payment do you accept?

We accept the following payment methods:

Bank Transfer
- Debit/Credit Card
- Easy Paisa/Jazz Cash
- COD
- NayaPay/Sadapay

How long does it take to process my payment?

Payment verification typically takes 24 hours, after which we process your order promptly.

Where's my order?

Refer to your order confirmation email for delivery estimates. For any queries, feel free to contact us.

Can I amend my order?

You can add items to your order until payment confirmation. Once completed, orders cannot be amended.

Can I cancel my order after I've placed it?

Orders cannot be changed or canceled online. Contact us immediately via chat or our contact page for assistance.

How can I track my orders?

An order number will be emailed to you for tracking. Log in to your account to track your orders.

Shipping and Delivery FAQs

Will I be charged for shipping?

Shipping charges apply, while free shipping is available for orders above Rs 5000.

How long does delivery take?

Orders are shipped within 24 hours. Weekend or holiday orders will be processed on the next working day.

Can I get my order delivered to a different address?

Specify an alternative delivery address in the Order Notes during checkout.

Return and Refunds FAQs

Can I return a product if I'm not satisfied?

You can return products within 3 days of purchase if they are unwashed, unworn, and in original packaging.

What should I do if I receive a damaged product?

Send a picture of the damaged product with a description and order details for assistance.

Are there non-refundable items?

Free gifts, promotional items, and worn items are non-refundable.

Do I have to pay for return shipping?

Original shipping charges are non-refundable, and you are responsible for return shipping charges.

How soon will I get my refund?

Refunds are processed within 7 business days after receiving and inspecting the returned item.

Can I exchange an item?

Yes, you can exchange items by using the return center and following the instructions.

How can I contact you for further questions?

Contact us through our contact page, and we will respond within 24-48 hours.

For any queries or information

Contact Us

    OR directly email us at Sumaiyasstudio@gmail.com